Privacy Policy diriwan

1. Introduction

This Privacy Policy is a legal agreement between you ("User") and diriwan ("we", "platform") regarding how we manage your personal information. By using the diriwan platform, you agree to the terms set out in this policy.

diriwan operates under international licensing and complies with strict data protection standards. We recognise that your trust is our most valuable asset, and transparent privacy management is a core part of our service.

This policy applies to all users who access diriwan through the website, including those who register an account, make deposits, play slots, follow sports betting, or simply browse our content. Any changes to this policy will be communicated through a clear notice on the diriwan website.

2. Information We Collect

diriwan collects information from you through several different methods. We only collect information necessary to provide a safe, legitimate and high-quality service.

2.1 Information You Provide Directly

During the registration process and platform use, you may be required to provide the following information:

• Full name as stated on your official identity document (MyKad)
• Date of birth — to confirm you meet the minimum age requirement of 21 years
• An active email address for account communications
• A mobile number registered in Malaysia
• E-wallet or bank account details for deposit and withdrawal purposes
• Identity verification documents when requested by our compliance team

2.2 Automatically Collected Information

When you browse or use the diriwan platform, our system automatically records certain technical information:

• IP address and general geographic location (state, not exact address)
• Web browser type and operating system of your device
• Pages you visit, session duration and navigation patterns
• Session cookie and functional cookie information
• Game and betting activity logs for security and audit purposes

2.3 Information from Authorised Third Parties

In certain situations, diriwan may receive additional information from identity verification providers or payment processors we use — solely to ensure your transactions are processed safely and correctly.

3. How We Use Your Information

All information collected by diriwan is used solely for legitimate purposes related to delivering our services. We do not sell, rent or lend your personal information to third parties for marketing purposes.

3.1 Service Provision and Management

• Processing account registrations and verifying user eligibility
• Enabling deposits via Touch 'n Go eWallet, DuitNow, FPX or crypto
• Processing withdrawals within 10 to 45 minutes
• Providing access to slots, live casino, sports betting and crash games
• Managing bonus programmes, cashback and VIP member benefits

3.2 Security and Compliance

• Detecting and preventing fraudulent activity, money laundering or account misuse
• Ensuring the platform is not accessed by individuals under 21 years of age
• Complying with international licensing requirements and responsible gambling regulations
• Conducting internal audits and compliance with anti-fraud procedures

3.3 Service Improvement

• Analysing usage patterns to improve the interface and user experience
• Personalising promotional content based on your gaming preferences
• Sending relevant service notifications via email or SMS

4. Sharing Information with Third Parties

diriwan takes a strict approach to information sharing. We only share user data under limited circumstances and with adequate safeguards in place.

4.1 Authorised Payment Processors

To enable financial transactions to run smoothly, necessary information is shared with verified payment processors, including providers of Touch 'n Go, DuitNow, FPX and crypto platforms. This sharing is kept to a minimum and limited only to information required to complete the transaction.

4.2 Legal and Regulatory Requirements

diriwan may be required to disclose certain information to relevant authorities when there is a legitimate legal requirement — for example, in financial crime investigations or valid court orders. In all such cases, we will endeavour to notify you unless prohibited by law.

4.3 Technology Service Providers

Some technical functions of the diriwan platform — such as cloud processing, performance analytics and security monitoring — involve third-party service providers acting as data processors on our behalf. All such providers are bound by strict confidentiality agreements and are not permitted to use your data for any other purpose.

5. Your Rights as a User

As a diriwan user, you have several rights regarding the personal information we hold. We are committed to making it easy for you to exercise these rights.

5.1 Right to Access Information

You have the right to request a copy of the personal information we hold about you. This request can be submitted to our support team, and we will process it in accordance with our established internal procedures.

5.2 Right to Correct Information

If you find that any information in your account is inaccurate or outdated, you can update it through your account profile settings or by contacting diriwan customer support directly.

5.3 Right to Request Data Deletion

Under certain circumstances, you may request that we delete your personal information. However, such requests may be subject to our legal obligations to retain financial records for a specified period. Closing your account does not necessarily result in all data being deleted immediately.

5.4 Right to Object to Processing

You have the right to object to the processing of your data for direct marketing purposes at any time. To stop receiving marketing communications, contact our customer support or use the unsubscribe link in any email you receive.

5.5 How to Submit a Request

All privacy-related requests can be submitted to the diriwan support team via 24/7 live chat or by email at [email protected]. Our team will respond and process your request in accordance with established procedures.

6. Data Security Measures

diriwan continuously invests in security infrastructure to ensure user data is protected at all times. The following are some of the technical and operational measures we implement:

• 256-bit SSL encryption for all communications between your device and diriwan servers
• Password storage using one-way hashing algorithms — no one, including diriwan staff, can view your original password
• An intrusion detection system (IDS) that continuously monitors for suspicious activity
• Regular security audits by independent third parties
• Strict internal access controls — only authorised staff may access user data
• Encrypted data backups stored in secure locations

While we take all reasonable measures, no online system can guarantee absolute security. We encourage users to take their own precautions as well — such as using a strong and unique password, and not sharing login credentials with anyone.

7. Cookie Policy

Cookies are small text files stored on your device when you visit the diriwan website. We use cookies to ensure the platform works properly and to provide you with a more relevant experience.

7.1 Types of Cookies We Use

• Essential Cookies: Required for basic functions such as login session verification. Without these cookies, the platform cannot work properly.
• Performance Cookies: Collect information about how users interact with the website — this data is collected in aggregate and without individual identification.
• Functional Cookies: Remember your preferences such as language, display settings and login information for your convenience.

7.2 Managing Cookies

You can control and delete cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality of the diriwan platform. More information about managing cookies can be found in your browser's help documentation.

8. Changes to This Privacy Policy

diriwan reserves the right to update or modify this Privacy Policy from time to time to reflect changes in business practices, legal requirements or improvements to our services. Any changes will take effect as soon as they are published on this page with a new update date.

For material or significant changes, we will make reasonable efforts to notify you through a prominent notice on the diriwan website or via the email address registered to your account. Your continued use of the diriwan platform after such changes is considered your acceptance of the updated policy.

We encourage you to review this page from time to time so you always know how we protect the information you have entrusted to us.