diriwan FAQ diriwan — Complete Answers for Malaysian Players

diriwan only allows players aged 21 and above to register and play. This is a legal requirement set for adult gambling activities. If a user is found to be under the minimum age during the verification process, the account will be suspended and any existing balance will be frozen until the investigation is complete.

diriwan provides account break (cooling-off) and self-exclusion options. Cooling-off lets you take a short break ranging from a few days to a few weeks, while self-exclusion is a more permanent measure for a longer period. Contact our 24/7 support via live chat or email to activate either option.

Yes, diriwan encourages players to set deposit limits according to their means. Contact the support team to set a daily, weekly or monthly deposit limit. The limit takes effect immediately and cannot be increased without a set waiting period — this measure is designed to help you stay in control of your own finances.

Some signs include: playing with money meant for basic necessities, lying to family about gambling activity, trying to recover losses with bigger bets, and feeling restless when not playing. If you recognise these signs in yourself, stop for a moment and seek help. diriwan encourages all players to gamble responsibly.

There are several support organisations you can contact in Malaysia, including counselling services provided by local authorities and non-governmental bodies that address addiction issues. The diriwan support team can provide further information and will always help direct you to the right resources. Remember, asking for help is a sign of strength, not weakness.

The minimum withdrawal amount at diriwan is RM100 for all payment methods — whether via Touch 'n Go eWallet, DuitNow, FPX (online banking) or cryptocurrency such as USDT, BTC or ETH. Make sure your account balance is sufficient before submitting a withdrawal request.

Withdrawals at diriwan are typically processed within 10 to 45 minutes. This applies to all methods — Touch 'n Go eWallet, DuitNow, FPX and cryptocurrency. If your withdrawal takes longer than that, contact our support team via live chat for an immediate check.

The diriwan processing team operates around the clock, including weekends and public holidays. Withdrawal times remain at 10 to 45 minutes regardless of the day. However, some FPX banking methods may experience minor delays on public holidays depending on the operating hours of the respective bank — in such cases, we recommend using Touch 'n Go eWallet or DuitNow, which process faster.

diriwan enforces this policy as part of its anti-money laundering (AML) prevention measures. Funds will be returned to the original method you used when depositing — for example, if you deposited via Touch 'n Go eWallet, the withdrawal will be directed back to the same e-wallet. This also ensures the security of your transactions is maintained.

The diriwan welcome bonus gives a 100% match of up to RM300 on your first deposit. Before winnings from the bonus can be withdrawn, a wagering requirement of 15x the bonus amount must first be met. For example: deposit RM100 → bonus RM100 → balance RM200 → you need to wager RM1,500 (RM100 × 15) before bonus winnings can be claimed. Your original deposit is not subject to this requirement.

If the connection drops during an active game session, the result of any round or bet that has been confirmed by the server will still be recorded. Once the connection is restored, log back into your diriwan account — the game session can usually be resumed from where you left off. For any disputes related to affected rounds, contact our support with the time and date details of the incident.

For iPhone (Safari): open diriwan.app, tap the Share icon at the bottom, then select "Add to Home Screen". For Android (Chrome): tap the three-dot menu at the top right corner, select "Add to home screen" or "Install app". This creates a shortcut that works like an app — you can log in quickly without typing the URL each time.

Try these steps in order: first, clear your browser cache (on Chrome: Settings → Privacy → Clear browsing data → check "Cached images and files"). Second, make sure you are using the latest version of your browser. Third, try a different data connection (switch from WiFi to mobile data or vice versa). If the problem continues, contact diriwan support with a screenshot of the error for us to investigate.

Yes, the entire diriwan platform — including slots, live casino, sports betting and crash games — is fully accessible via mobile browser with no downloads required. The site is optimised for mobile display and works well on Chrome, Safari, Firefox and standard Android browsers. The playing experience is on par with the desktop version.

At present, diriwan operates entirely as an optimised mobile website — there is no separate app to download from any app store. This approach ensures all players always have access to the latest version without needing to update an app manually. Add a shortcut to your home screen for faster and more convenient access.

Two-step verification (2FA) adds an extra layer of security to your account. Once activated, every login requires an OTP code sent to your registered mobile number or email, in addition to your usual password. To activate this feature, go to your account settings or contact diriwan support. We strongly recommend all players use 2FA.

Always make sure you are accessing diriwan.app — check the exact spelling in your browser's address bar. The genuine site uses a valid HTTPS connection (the padlock icon next to the URL). Be wary of fake sites that may use similar spellings such as "diriwan1.com" or "diriwan-my.net". Do not click links from unknown sources — type the address directly or use a shortcut you saved yourself.

Absolutely not. The diriwan team will never ask for your OTP code, password or card details via phone call, WhatsApp, Telegram or unsolicited email. If someone claims to be a diriwan representative and asks for this sensitive information, it is a scam. End the contact immediately and report it to our support team.

diriwan uses 256-bit SSL encryption for all data transmitted between your browser and our servers — meaning information such as login details and financial transactions is fully encrypted in transit. Your personal data is stored on protected servers and is not shared with third parties without your consent, except where required by law or licensing verification processes.

Act immediately: first, change your diriwan account password right away. Second, check your recent login history and transactions for any activity you do not recognise. Third, contact the diriwan support team via live chat — we can temporarily freeze your account while an investigation is carried out. You are also advised to change the password of the email linked to your diriwan account.